This position is concerned with assisting the guest efficiently, courteously and professionally in all Front Office duties. To maintain a high standard of quality guest service at all times. Co-ordinate and ensure good communication is maintained throughout the hotel.
Key Responsibilities
To report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
To demonstrate pride in the workplace with a high level commitment.
To treat all guests and colleagues in a polite and courteous manner at all times. To give your full cooperation to all guests, and assist in a prompt, caring and helpful manner.
To anticipate guest’s needs wherever possible and react to these to enhance guest satisfaction.
To promote a helpful and professional image to the internal and external customer.
To ascertain a high degree of guest satisfaction (to receive zero complaints about your department).
To use guest names whenever appropriate.
To have a good knowledge of all the different types of rooms, hotel facilities, and hours of operation, restaurants, shops and function rooms. To be well informed about special functions and events held in the hotel on a daily basis.
To be aware of the hotel management, their office location, role and availability.
To comply with the hotels legal requirements for fire, bomb threats and Health & Safety.
To attend all training sessions as required.
To keep your work areas clean and tidy at all times.
To be fully aware of the national history of Dubai, places of interest, shopping areas, etc.
To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
To carry out any reasonable duties as requested by a senior manager.
To ensure that the Hotel & Wyndham Hotel Group standards are followed as trained.
To welcome guests to the hotel using the Hotel & Wyndham Hotel Group standard.
To resolve and log guests complaints or promptly pass them to the right managerial level if unable to do so.
To check in and register guests accurately in accordance with established policy and procedures.
To copy and accurately file guest passport upon arrival ensuring legal compliance.
To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
To be aware of the concierge desk, business center, guest relations and Loyalty Club policies and procedures to back up if requested.
To be a salesperson and anticipate guest needs when offering a room.
To follow country and company legal requirements and procedures.
To maintain cash float, according to the department standard.
To file correspondence, forms, etc on the spot to guarantee a tidy and organized desk.
Good communication and information of previous and future shifts to be maintained through the Front Office Logbook.
To actively participate on increasing of hotel revenue through upselling, walk-in and selling additional services
To enforce and follow the hotel credit policy.
To update OPERA immediately with any changes.
To liaise with Reservations ensuring Reception is fully updated on today’s arrivals.
To carry out all tasks on the daily check list efficiently and thoroughly.
To handle all tasks given by Front Office Supervisor, Duty Manager or Front Office Manager
To liaise with all departments required to assist in the efficient, pleasant and comfortable arrival, stay, departure of our guests.
Skills & Competencies
Customer Focus
Teamwork
Adaptability
Strong communication skills
Attention to detail
Experience, Certification & Education
At least 2 years in a similar position in a similar Hotel
Fluent English language skills written and spoken, Arabic desired
Good team player with positive customers service mind-set
Good knowledge of OPERA System
Being able to work in shifts
Being able to stand during shift (9 hours), Computer literate.
To apply for this job email your details to fiverworks2018@gmail.com
