SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy and all genders are welcome. Simply click APPLY ONLINE and follow the steps to upload your application.
• Directly responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service.
• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards.
• Responsible for recruitment, training, development and succession of high performing, results-driven Associates and Management.
• Prepare and administer timely and accurate performance appraisals for each member of the store team.
• Hold each member of the store team accountable for meeting / exceeding company expectations through weekly productivity conversations, daily coaching in the moment, performance recognition, and performance action notices as necessary.
• Analyze customer profiles, buying trends, and competitive information to impact and drive business.
• Communicate and provide feedback to Area Manager
• Implement, manage and monitor Loss Prevention education, training and awareness programs.
• Directly responsible for the execution and processing of both incoming and outgoing merchandise.
• Directly responsible for Loss Prevention and Operational compliance within the store.
• Achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts.
• Manage and communicate merchandise opportunities to the Area Manager.
• Communicate, manage and execute all Marketing driven initiatives and events within budget and according to all Policies & Procedures.
• Develop and maintain strong communication with local PR and marketing.
• Participate in new store openings and/or store closings; travel may be required.
• Attend Store Manager Meetings as well as all offsite training and position related meetings as required by Area/District Manager; travel may be required.
• Responsible for accurately processing sales, exchange, and refund transactions at the cash desk, with the proper operation of the POS system, handling forms of tender with accuracy and respect, and ensuring proper discounts are applied when applicable. Also, responsible for processing employee transactions while adhering to the Associate Discount Policy & Procedure.
• Ensure execution and maintenance of all Visual Guidelines as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards.
• Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner.
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities.
• Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates and Customers
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required.
Education:
• University degree desirable
Experience:
• Two to four years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with a results-driven track record
Capabilities:
• Proven ability to exceed sales targets
• Numerical accuracy
• Strong interpersonal, communication and motivational skills
• Strong organizational and time management skills
• Practical experience in Project Management, skills in implementing communications methods and event management
• Ability to make good judgement and quick decisions
• Interest in innovation and change
• Leadership skills
• PC-skills, MS-Office Knowledge, Internet
• Advanced in the English language (speaking, reading, writing)
• Customer service skills
